Our policy

Dear visitor, when placing an order with Mishka underwear, you agree to the general terms and conditions. On this page you will find an explanation of our general terms and conditions and our privacy policy. We recommend that you check this page regularly when using the website and our products to prevent unnoticed changes.

 

Last updated on March 10, 2024

 

Privacy policy

  1. Who is the Controller?

Mishka is responsible for this privacy statement. This legal entity is referred to as “we” or “us” in this document. You can contact us at the address listed at the end of this page under the heading legal notice.

  1. What Information Do We Collect and Why?

2.1. Orders, store purchases and accounts

Online, when you purchase an item through one of our websites we collect your name and your company name (if you are a small business), full mailing and/or separate billing address, email address, items ordered and returned, delivery information, billing information and other data relating to the processing of your order. We will also collect data about the use of your vouchers (e.g., validity and amount) or gift cards. We also collect data that you chose to provide us with additional fields, such as your telephone number.

We use this information because it is necessary to complete, execute and manage your purchase and to process your order. Please note that in some cases requested information may be mandatory. If you do not provide us with your name and delivery address, we will not be able to deliver your items.

2.2. Customer service and other requests

We also collect data to answer your questions by telephone, by post, by e-mail or online via a contact form. In that case, we will only ask you to provide the data necessary to process your request (to manage our contractual relationship with you and/or to comply with a legal obligation). For example, if you contact us about returning items, we may ask you for the date and location of purchase or information about your decision to return.

2.3. To maintain our relationship with you through (digital) marketing initiatives.

2.3.1. Personalized targeted advertising

Based on your online and offline purchasing behavior and history, your behavior on and interaction with our websites (such as pages visited, links clicked, purchases made and emails you receive from us), we will create and maintain your personal digital marketing profile to ensure that we only show you advertisements that are most likely to suit your personal taste. This is called targeted advertising. The more successful we are in targeted advertising, the higher the (potential) customer satisfaction.

In order to show you targeted advertisements, we may also link your data profile to customers with a similar profile.

To support our targeted advertising, we use information collected about how our customers respond to our products, brand and advertising. This information is collected from various sources available to us offline, online and mobile, for example when you visit our website. Based on that information, our marketing teams find and define relevant segments of online audiences to target marketing campaigns. These segments also help us decide how best to reach our customers within and beyond Mishka's digital channels.

2.3.2. To improve our services and products

The information we collect is used to further improve our services and our items, for example to help create and design our new collection, or to make improvements to the current collections so that they meet your expectations.

For example, if you actively communicate about us or our brands on social media, we can use your input to improve our services and items. We will engage in this activity where we have a legitimate interest.

2.4. To manage and improve the functionality of our websites

When you visit our websites, we may place cookies on your browser or device, which allow us to improve the design and operation of our websites and to enable the technical and functional management of our websites.

2.5. For security and fraud prevention

To the extent necessary, we may use your personal information to manage security and fraud, for example to detect and prevent cyber-attacks or attempts at identity theft. These are our legitimate interests as it is also in the interests of you and third parties to keep our services and your personal data secure.

  1. (Amended) conditions and notices

We are legally obliged to inform you about any (changes in) general terms and conditions and notices that apply to the relationship we have with you. To comply with these legal obligations, we use your contact details, such as your email address, to contact you.

  1. Use by Minors

Please note that our websites are not intended for persons under the age of sixteen (16). We ask that you do not post comments or submissions from anyone under that age.

  1. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  1. Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored via Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

 

 

Terms and Conditions

The general terms and conditions (the “Terms”) apply to:

a) the use of information, images, documents and/or other services on the website.

b) the purchase of Mishka brand products on the Website.

 

  1. Terms of Use of the Website

1.1. Information about the Website

The information on the website is for general information purposes and does not constitute advice. Although Mishka has compiled its Website with care, the information, texts, documents, graphics, films, music and/or other services/information contained therein may contain errors or be otherwise incorrect or incomplete. Mishka does not guarantee that the website and/or information is free from errors, defects, malware and viruses or that the website and/or information is correct, current and accurate.

To the maximum extent permitted under applicable law, Mishka will not be liable for any damages arising from the use of or inability to use the Website, including damages caused by malware, viruses or any inaccuracy or incompleteness of such information or the Website, unless such damage is the result of willful misconduct or gross negligence on the part of Mishka.

1.2. Intellectual property

All brand names, logo, product names and titles used on the Website are trademarks or trade names of Mishka or trademarks or trade names of third parties. You are not permitted to use or reproduce any such trademarks, logos or trade names as this may constitute an infringement of the rights of the holder.

You may only electronically copy and print portions of the Website to the extent necessary to place an order with us, or to use the Website as a shopping resource. You are prohibited from making any other use of the information and materials on this Website, including reproduction for purposes other than those stated above, modification, distribution or republication. If you wish to use any materials or information from this website, you must obtain our prior written permission to do so.

1.3. Data privacy

Mishka collects and processes your personal data via the website. You can read more about this in our privacy policy.

 

  1. Conditions of sale

2.1. Eligibility

You will need an email address to place an order and you may need to set your browser to accept both cookies and pop-ups in order to use all the website's functionalities, including adding products to your shopping cart and a to send order.

To place an order you must be at least 16 years old, or older if required under applicable law to enter into a contract with Mishka, and you must be a consumer - not a reseller.

2.2. To order

All prices stated are in EUR and include value added tax. Orders and deliveries are only possible within the Netherlands. If Mishka cannot fulfill an order, Mishka will inform you as soon as possible. Orders are only accepted in quantities that are common for households.

When you place an order, we will send you an email confirming receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order will take place when the products are dispatched to you - we will send you an email confirming that the products have been dispatched.

At this point, a contract with these Terms and Conditions is formed and binding on you and us.

Products on the Website are generally in stock and ready to ship. Any sizes that are not in stock will be marked as unavailable. We may have inventory issues if customers order products at the same time. If we are unable to dispatch an ordered product, we may cancel or refuse that part of your order and you will be refunded or not charged for any amount paid. We work hard to keep our inventories as accurate as possible. Sometimes errors can occur. Stocks can be replenished, for example through returns or new purchases. We recommend that you monitor stocks regularly.

2.3. Payment method

You can pay for the products with a credit card (MasterCard, Visa, American Express), PayPal and other methods that may apply in the Netherlands.

2.4. Offers

Discount codes are not refundable or replaceable in the event of a (partial) return of the order.

NB:

a) Only one promotional code can be used per order, unless stated otherwise.

b) In the case of returns, the value of the promotional code will be divided among the items ordered.

2.5. Your Total Price

The total price stated on the final checkout screen includes tax and shipping costs. This amount is also stated in the order confirmation.

2.6. Price changes

The prices of the products are as shown on the Website. Prices may change from time to time, but changes will not affect any orders we have confirmed in the Order Confirmation.

 

 

Company Information

Mishka underwear

Utrechtse Jaagpad 36J

2313 KZ Leiden

The Netherlands

 

Email: mishkaunderwear@gmail.com

 

Return address

Utrechtse Jaagpad 36J

2313 KZ Leiden

The Netherlands

 

Chamber of Commerce number: 85480460

Tax number: NL004099476B97

 

View the contact page for our contact details for questions and comments. Or check our FAQ page for answers to frequently asked questions.